The software your technicians open every morning — on the same tenant model as the products you put in front of clients. ZynoRMM is shipping now; ZynoKB and ZynoPSA are being built with partner input, so a client is one client across every product.
Screen, terminal, files, signed scripts, inventory and network tools — macOS, Windows and Linux. Underneath: every operation is signed with a hardware-backed technician passkey and verified on the endpoint, so a breach of our infrastructure doesn't become a breach of your clients.
The reason most MSP stacks feel like duct tape is that the RMM, the PSA and the documentation each have their own idea of who the customer is — and a sync job in between that quietly drifts.
One organization record, one set of technicians, one permission model. When an alert becomes a ticket, or a runbook needs to be scoped to a single client, there is nothing to reconcile — because there was never a second copy.
Every MSP has the knowledge. It's in a wiki nobody updates, a folder of PDFs, and one technician's head. ZynoKB is a tenant-scoped knowledge base with real retrieval built in — so a search returns the right client's runbook, with the passage it came from.
Tickets, time and billing on the same organizations your RMM already knows — so an alert can open a ticket without a sync job, session time can land without retyping, and an invoice can reflect what's actually deployed. Longer term: few-click hire provisioning across directory, mailbox, ZynoSuite and phones, because one system already knows about all of them.
Every MSP's billing model is a little different. We would rather build against real ones than against a spec — so the partners who join now are the ones deciding what ships.
Good. Tell us what your current one gets wrong when you apply — that goes straight to the people building this, and it's most of why the program exists at this stage.
ZynoRMM is available today, and partners see ZynoMDM, ZynoKB and ZynoPSA early as they ship — with a direct line to the engineers building them.